Frequently Asked Questions
When does the course start and finish?
You can start, access and finish this course anytime you want! You can go at your own pace, but I will provide a study plan if you want to pass this examination as fast as I did.
How long do I have access to the course?
You will have lifetime access to this course. I will stop updating the material and will not allow new students to enrol when Microsoft announces the retirement of this examination (which is usually 3 years after the publication of this course, so around Spring 2022).
What if I am unhappy with the course?
If you are unhappy with the course, please contact me and let me know how I can help you! If you are still not satisfied, I am providing a 30 day refund policy.
Why should I take this course?
This course contains the entire curriculum to prepare you for the examination. Moreover, I have a clear policy of not publishing a course unless I have passed the examination myself and tested the material on myself.
Is this an official preparation course by Microsoft?
No. I am not affiliated with Microsoft.
How can I verify that you are a Microsoft Certified Professional?
Feel free to verify my credentials by using the transcript ID 1219212 and the access code msdynamics at the following website: https://mcp.microsoft.com/Anonymous//Transcript/Validate
Do I need a Microsoft Dynamics 365 instance for this course?
Technically, no, but it is highly recommended!
What should I do if I have a question and I am stuck?
You can write a comment below a course section. I get an email notification when you do and can answer your question quickly.
What are the prerequisites to this course?
Before taking this course, I highly recommend that you have passed MB-200 (Microsoft Dynamics 365 Core).
I am interested in other Microsoft Dynamics 365 examinations. Do you offer a course for them?
Yes! I offer a course for MB-210 (Microsoft Dynamics 365 for Sales), MB-220 (Microsoft Dynamics 365 for Marketing) and MB-230 (Microsoft Dynamics 365 for Customer Service). More are on the way.
Will I learn Microsoft Dynamics 365 for Operations?
No! This course covers exclusively Microsoft Dynamics 365 for Customer Engagement. Microsoft Dynamics 365 for Operations has a distinct certification track.
What are brain dumps and what do you think of them?
Brain Dumps are websites that are distributing examination questions and promoting the idea that you can only learn the question to pass the examination. Moreover, after looking a brain dumps, I can tell you that the answer key is completely wrong and you will not learn the concepts! As I mentioned several times on the Dynamics Community, I am strongly opposed to brain dumps.
Do your practice examinations contain actual examination questions or brain dumps?
No. The questions are 100% original and I wrote them myself. There is not a single real examination question or brain dump question.
Why do you ask me my address when I sign up?
As per the regulations of the Canada Revenue Agency (CRA), I must keep record of my students' physical address to claim the Goods and Services Tax (GST) export exemption. Otherwise, I would have to charge it to you and increase the course fee accordingly.
Do you offer any discounts?
Yes. The only discount I offer is for organizations who want to get a group of employees certified. Please note that there is a minimum purchase of 10 courses. If you are interested, please contact me on LinkedIn: https://www.linkedin.com/in/vickyrodgers/
Your course is great! Can I share it with a friend or colleague?
No. The course fee you are paying is only for yourself and cannot be shared with another individual. If you do share your login information with another person despite warnings, I reserve the right to unenroll you from the course without a refund. If you are an organization wishing to train multiple employees, I offer a corporate discount if your organization purchases 10 or more courses.